Four values characterize the individual and team qualities which make us different:


Our daily mission is to support our clients and their families as they deal with difficult situations (health issues and treatments, bereavement, etc.) often made even more difficult by the international context (language barriers, unfamiliar medical practices, etc.).


The diversity of our teams gives us a greater understanding of and respect for the various cultures of our insured members. It also helps us to provide them with solutions and services that are truly personalized.


Our global organization underlines our commitment to be close to our clients via our 4 regional head offices in Calgary, Paris, Dubai and Shanghai and our 13 service offices. We are available 24/7 to assist them with their inquiries. 


Our total independence from insurance companies allows us to be totally free to design tailor-made solutions that are the best suited to our clients’ increasingly specific expectations.
Contact us
Customer services
Americas +1 403 232 8545
Europe +33 (0)1 44 20 48 15
MENA +971 4 365 1315
Asia-Pacific +86 21 6187 0330
Sales team
Contact +33 (0)1 44 20 29 98
Why choose us?
4 regional head offices always close to you
10 service offices
330,000 members
92% customer satisfaction
94,700 providers worldwide
880,000 in the US alone