{"id":11819,"date":"2025-11-21T14:38:10","date_gmt":"2025-11-21T13:38:10","guid":{"rendered":"https:\/\/www.msh-intl.com\/?page_id=11819"},"modified":"2025-11-21T14:44:07","modified_gmt":"2025-11-21T13:44:07","slug":"complaint-processing","status":"publish","type":"page","link":"https:\/\/www.msh-intl.com\/en\/complaint-processing\/","title":{"rendered":"Complaint processing"},"content":{"rendered":"
[vc_row full_width=”stretch_row_content” pix_particles_check=”” el_class=”header-classic nobg”][vc_column]

Complaint processing
\nMSH INTERNATIONAL<\/span><\/h1>\n<\/p><\/div>[\/vc_column][\/vc_row][vc_row pix_particles_check=”” el_class=”mobilmmention width1090″][vc_column][vc_column_text css=”” el_class=”mentiolegale”]Should you be dissatisfied in any way, we invite you to inform your usual contact person who is available to help you find a solution.\r\n\r\nYou can also send your complaint by mail: to Service r\u00e9clamation (Complaint Department), 23, All\u00e9es de l\u2019Europe, 92587 Clichy Cedex, France (or to the address of the Complaint department of your nearby claims department).\r\n\r\nIn all cases, we undertake to:\r\n– acknowledge receipt of your complaint no later than 10 business days after it has been submitted;\r\n– provide you with a positive or negative reply no later than 2 months after the complaint has been submitted or, failing that, to keep you up to date on how it is being handled.\r\n\r\nIf you still disagree with the reply or solution provided, you can contact the Insurance Ombudsman:\r\n– by mail: LA MEDIATION DE L\u2019ASSURANCE – TSA 50110 – 75441 PARIS CEDEX 09, France,\r\n– online : https:\/\/www.mediation-assurance.org<\/a> (under “saisir le m\u00e9diateur”)\r\n– by email: le.mediateur@mediation-assurance.org<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row full_width=”stretch_row_content” pix_particles_check=”” el_class=”header-classic nobg”][vc_column][\/vc_column][\/vc_row][vc_row pix_particles_check=”” el_class=”mobilmmention width1090″][vc_column][vc_column_text css=”” el_class=”mentiolegale”]Should you be dissatisfied in any way, we invite you to inform your usual contact person who is available to help you find a solution. You can also send your complaint…","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"class_list":["post-11819","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/pages\/11819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/comments?post=11819"}],"version-history":[{"count":3,"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/pages\/11819\/revisions"}],"predecessor-version":[{"id":11823,"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/pages\/11819\/revisions\/11823"}],"wp:attachment":[{"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/media?parent=11819"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/categories?post=11819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}