{"id":11819,"date":"2025-11-21T14:38:10","date_gmt":"2025-11-21T13:38:10","guid":{"rendered":"https:\/\/www.msh-intl.com\/?page_id=11819"},"modified":"2026-06-01T16:24:33","modified_gmt":"2026-06-01T15:24:33","slug":"complaint-processing","status":"publish","type":"page","link":"https:\/\/www.msh-intl.com\/en\/complaint-processing\/","title":{"rendered":"Complaint processing"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row full_width=&#8221;stretch_row_content&#8221; pix_particles_check=&#8221;&#8221; el_class=&#8221;header-classic nobg&#8221;][vc_column]<div id=\"el1756733135768-b99b10ae-2e39\" class=\"pix-el-text   w-100  \" ><p class=\"\"><h1 style=\"text-align: center;\"><span style=\"color: #7900f0;\">Complaints<\/span> processing<\/h1>\n<\/p><\/div>[\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221; el_class=&#8221;mobilmmention width1090&#8243;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;mentiolegale&#8221;]\r\n<h3>What is a complaint?<\/h3>\r\nA complaint is a statement of dissatisfaction in relation to a professional, regardless of the contact person or department to which it is expressed.\r\n\r\nHowever, it should be noted that a request for service, benefit, information, explanation or opinion is not considered a complaint.\r\n<h3>How to file a complaint?<\/h3>\r\nShould you be dissatisfied in any way regarding the provision of one of our products or services, we invite you to reach out to your usual contact person or send us your written complaint by mail at Service R\u00e9clamation, 23, All\u00e9es de l\u2019Europe, 92587 Clichy Cedex, France, by email at <a href=\"mailto:resolution@msh-intl.com\">resolution@msh-intl.com<\/a>\u00a0or by clicking on the button below:[\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column]<div class=\"d-block w-100 text-center\"><a  href=\"\/en\/reclamation\" class=\"btn mb-2 rdv-btn arrow-right-back-white-hover     btn-primary d-inline-flex align-items-center      pix-btn-div btn-md\" target=\"_blank\" rel=\"noopener\"    ><span class=\" \" >File a complaint<\/span><\/a><\/div>[\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221; el_class=&#8221;mobilmmention width1090&#8243;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;mentiolegale&#8221;]\r\n<h3><\/h3>\r\n<h3><\/h3>\r\n<h3>Not satisfied with the reply provided by the Complaints department?<\/h3>\r\nIf you still disagree with the reply provided to your complaint or if you have not received a response for more than 2 months, you can contact the Insurance Ombudsman:\r\n<ul>\r\n \t<li>by mail: La M\u00e9diation de l\u2019Assurance, TSA 50110, 75441 PARIS CEDEX 09, FRANCE<\/li>\r\n \t<li>online:\u00a0<a href=\"https:\/\/fra01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.mediation-assurance.org%2FSaisir%2Ble%2Bmediateur&amp;data=05%7C02%7Csmaraficaud%40diot.com%7Cb9c4114ae37243b5541c08dd0fb8f0b4%7C2c382e53dd0d402c9b18948cd465f3be%7C0%7C0%7C638684009179160389%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=p7AadeZKIZkLB0HfQWAjpGLqzbk%2BI1SGFPu7Yt9ozGQ%3D&amp;reserved=0\">https:\/\/www.mediation-assurance.org<\/a>\u00a0(under\u00a0\u201cSaisir le m\u00e9diateur\u201d)\u00a0or any other competent ombudsman from the following links:<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li>LMA \u2013\u00a0<a href=\"https:\/\/www.mediation-assurance.org\/\">La m\u00e9diation de l\u2019assurance<\/a>\u00a0by mail at:\u00a0<em>La M\u00e9diation de l\u2019Assurance, TSA 50110, 75441 PARIS CEDEX 09, FRANCE<\/em>\u00a0or via the contact form available on the website\u00a0<a href=\"http:\/\/www.mediation-assurance.org\/\">www.mediation-assurance.org<\/a>\u00a0under \u201cContact\u201d<\/li>\r\n \t<li style=\"list-style-type: none;\"><\/li>\r\n \t<li>\u00a0by mail at:\u00a0<em>Le M\u00e9diateur de la protection sociale (FIPS) 10, rue Cambac\u00e9r\u00e8s 75 008 PARIS, FRANCE<\/em>\u00a0or via the contact form available on the website of the FIPS\u2019 Ombudsman:\u00a0<a href=\"https:\/\/www.fips-paritaire.fr\/mediateur-de-la-protection-sociale-fips\/\">https:\/\/www.fips-paritaire.fr\/mediateur-de-la-protection-sociale-fips\/<\/a><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><a href=\"https:\/\/www.mediateur-mutualite.fr\/\">FNMF \u2013\u00a0Le m\u00e9diateur de la Mutualit\u00e9 Fran\u00e7aise<\/a> by mail at:\u00a0<em>Le M\u00e9diateur de la Mutualit\u00e9 Fran\u00e7aise 255 rue de Vaugirard 75719 PARIS C<\/em>EDEX<em>\u00a015, FRANCE<\/em>\u00a0or via the contact form, or online on the website\u00a0<a href=\"http:\/\/www.mediateur-mutualite.fr\/\">mediateur-mutualite.fr<\/a>\u00a0under \u201cSaisir le m\u00e9diateur\u201d<\/li>\r\n \t<li>La\u00a0M\u00e9diation de la Consommation\u00a0\u00a0by mail at\u00a0<em>27, avenue de la Lib\u00e9ration 42400 Saint-Chamond, France<\/em>, by phone on +33 (0)9 88 30 27 72 or via the contact form available on the website<\/li>\r\n \t<li>or any other competent ombudsman in the EU or EMEA region.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\nThe ombudsman can be contacted in writing free of charge and no later than 1 year after your first written complaint. However, the ombudsman cannot be contacted in the following cases:\r\n<ul>\r\n \t<li>if you have not previously submitted your complaint to us in writing,<\/li>\r\n \t<li>if you have already taken legal action with another ombudsman or a court. You do not have to wait for the response of the ombudsman you have contacted: you may take any other legal action at any time.<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row full_width=&#8221;stretch_row_content&#8221; pix_particles_check=&#8221;&#8221; el_class=&#8221;header-classic nobg&#8221;][vc_column][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221; el_class=&#8221;mobilmmention width1090&#8243;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;mentiolegale&#8221;] What is a complaint? A complaint is a statement of dissatisfaction in relation to a professional, regardless of the contact person or department to which it is expressed. However, it&#8230;","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"class_list":["post-11819","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/pages\/11819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/comments?post=11819"}],"version-history":[{"count":5,"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/pages\/11819\/revisions"}],"predecessor-version":[{"id":16264,"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/pages\/11819\/revisions\/16264"}],"wp:attachment":[{"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/media?parent=11819"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/categories?post=11819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}