{"id":14617,"date":"2026-06-03T09:05:37","date_gmt":"2026-06-03T08:05:37","guid":{"rendered":"https:\/\/www.msh-intl.com\/?page_id=14617"},"modified":"2026-06-03T09:22:45","modified_gmt":"2026-06-03T08:22:45","slug":"general-terms-and-conditions-of-use","status":"publish","type":"page","link":"https:\/\/www.msh-intl.com\/en\/general-terms-and-conditions-of-use\/","title":{"rendered":"General terms and conditions of use"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row full_width=&#8221;stretch_row_content&#8221; pix_particles_check=&#8221;&#8221; el_class=&#8221;header-classic nobg&#8221;][vc_column]<div id=\"el1756733135768-b99b10ae-2e39\" class=\"pix-el-text   w-100  \" ><p class=\"\"><h1 style=\"text-align: center;\">GENERAL TERMS AND CONDITIONS OF USE<br \/>\n<span style=\"color: #7900f0;\">MSH INTERNATIONAL<\/span><\/h1>\n<\/p><\/div>[\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221; el_class=&#8221;mobilmmention width1090&#8243;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;mentiolegale&#8221;]\r\n\r\n<section id=\"editeur\"><strong>MSH International, <\/strong>a simplified joint-stock company (Soci\u00e9t\u00e9 par Actions Simplifi\u00e9e) with a capital of \u20ac2,500,000 whose registered office is located at 39 rue Mstislav Rostropovitch &#8211; 75017 Paris, France, registered with the Paris Trade and Companies Register under no. 352 807 549, registered with ORIAS under no. 07 002 751 &#8211; <a href=\"https:\/\/www.orias.fr\/accueil.html\">https:\/\/www.orias.fr<\/a>, subject to the French Prudential Supervision and Resolution Authority (ACPR) &#8211; <a href=\"https:\/\/acpr.banque-france.fr\">https:\/\/acpr.banque-france.fr<\/a> (hereinafter referred to as \u201cMSH International\u201d or \u201cMSH\u201d) provides the public (hereinafter referred to as the &#8220;User&#8221;) with the website: <a href=\"https:\/\/www.msh-intl.com\/en\/\">https:\/\/www.msh-intl.com\/<\/a> (hereinafter referred to as the &#8220;Website&#8221;).Accessing and using the Website is subject to acceptance of these General Terms and Conditions of Use (hereinafter referred to as the \u201cGTCU\u201d).<\/section>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;mentiolegale&#8221;]\r\n\r\n<section id=\"droits-dauteur-copyright\"><strong>ARTICLE 1 \u2013 DEFINITIONS <\/strong>Capitalized terms shall have the meaning given to them in this article or, failing that, the meaning given to them in these GTCU.<strong>\u00a0<\/strong>\r\n\r\n<strong>Website:<\/strong> website from which the User accesses the information provided by MSH International.\r\n\r\n<strong>\u00a0<\/strong>\r\n\r\n<strong>User: <\/strong>any individual using the Website.\r\n\r\n<\/section>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;mentiolegale&#8221;]<strong>ARTICLE 2 \u2013 PURPOSE <\/strong>\r\n\r\nThe purpose of these GTCU is to define the terms and conditions under which the User uses the Website.\r\n\r\n&nbsp;\r\n\r\n<strong>ARTICLE 3 \u2013 ACCESSING THE WEBSITE <\/strong>\r\n\r\nThe Website is accessible free of charge (other than the cost of the connection) to any User with Internet access.\u00a0All costs relating to access to the Website, whether in respect of hardware, software or Internet access, are payable exclusively by the User who is solely responsible for the proper functioning of their IT equipment and Internet access.\r\n\r\n&nbsp;\r\n\r\nMSH International reserves the right to deny access to all or part of the Website, unilaterally and without prior notice, to any User who fails to comply with these GTCU.\r\n\r\nWhen asked to provide information, the User agrees that this information will be accurate and up-to-date.\r\n\r\n&nbsp;\r\n\r\nThe User agrees not to copy, corrupt or attempt to copy, amend or corrupt in any way whatsoever, the content or computer programming of the Website pages.\r\n\r\n&nbsp;\r\n\r\nThe User agrees to comply with all applicable regulations of the country in which they are using the Website and, in particular, not to submit any documents, data or information of a defamatory, insulting, infringing, illegal, incorrect or falsified nature or which constitute a breach of the peace or an affront to public decency or which damage the technical functioning of the Website.\r\n\r\nMSH International reserves the right to remove any requests for access to the Website which would be manifestly contrary to public order or decency or to prosecute any User who has committed an act which violates these provisions or the laws and regulations in force.[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;mentiolegale&#8221;]\r\n\r\n<section id=\"responsabilite\"><strong>ARTICLE 4 \u2013 INFORMATION ON THE SERVICES PROVIDED<\/strong><strong>4-a \/ Description<\/strong>\r\n\r\nThe Website enables the User to:\r\n<ul>\r\n \t<li>View the international health insurance products and service offerings.<\/li>\r\n \t<li>Obtain an indicative estimate of the international health insurance product(s) matching their situation.<\/li>\r\n \t<li>View partnerships intended for insurers, brokers or healthcare providers.<\/li>\r\n \t<li>Get in touch with MSH.<\/li>\r\n<\/ul>\r\n&nbsp;\r\n\r\n<strong>4-b \/ Information on the Services <\/strong>\r\n\r\nThe information on the Website is provided for general information purposes and should not be treated as advice. In spite of content updates to the Website, MSH International shall not be held liable for any changes to administrative and legal provisions arising following publication. The User, regardless of their place of residence, is considered to have visited the Website on their own initiative for information on the services and products provided. The simulations presented on the Website are designed to provide the User with information by way of reference only. MSH International reserves the right, at any time and without notice, to amend and update this information as well as the content of the commercial offerings. The User shall be informed by any means whatsoever.\r\n\r\n<\/section>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;mentiolegale&#8221;]<strong>ARTICLE 5 \u2013 ACCESSIBILITY<\/strong>\r\n\r\nThe Website is available 24 hours a day and 7 days a week.\u00a0However, MSH International may close down or make inaccessible all or part of the Website, in particular to carry out maintenance or at the request of any judicial authority and in cases of force majeure.\u00a0Under no circumstances shall MSH International be liable for the non-availability of the Website and any total or partial interruption of the consultation of their pages.\u00a0The User must check they have the electronic tools and means of communication, the access rights granted by MSH International and the skills to access the Website.\r\n\r\n<strong>ARTICLE 6 \u2013 INTELLECTUAL PROPERTY <\/strong>\r\n\r\n<strong>6-a \/ Copyright<\/strong>\r\n\r\nAll components of any kind (static images, animated images, databases, trademarks, illustrations, logos, designs, templates, layouts and downloadable documents) on the Website are protected as a creative work under the French and international legislation on copyright and intellectual property. These components remain the exclusive property of the DIOT-SIACI group, unless otherwise specified. As such, unless prior written permission is given, any partial or total reproduction, representation, adaptation, or modification of any component of the Website, by any means whatsoever, is prohibited under penalty of prosecution.\r\n\r\n&nbsp;\r\n\r\nThe trademarks and logos displayed on the Website are registered. Any reproduction, republication or redistribution of all or part of the trademarks or logos, by any means whatsoever, without prior written permission is prohibited.\r\n\r\n&nbsp;\r\n\r\n<strong>6-b \/ Using the Website<\/strong>\r\n\r\nThe User agrees not to adapt or change all or part of the Website, or to use it for any purpose other than that permitted by MSH.[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;mentiolegale&#8221;]<strong>ARTICLE 7 \u2013 LIABILITY<\/strong>\r\n\r\nThe information contained on this Website is not legally binding and may be amended at any time by MSH International.\u00a0MSH International does not guarantee the accuracy of the information contained on this Website; under no circumstances shall the company MSH International be held liable as a result of the use of the information provided on this Website or the absence of specific information.\r\n\r\n<strong>Article 8 \u2013 CHANGES TO THE GTCU <\/strong>\r\n\r\nMSH International reserves the right to make changes to these GTCU, which will be subject to acceptance by the User.\r\n\r\n&nbsp;\r\n\r\n<strong>ARTICLE 9 \u2013 FORCE MAJEURE<\/strong>\r\n\r\nMSH International shall not be held liable for any harm, loss or damage resulting from a case of force majeure as defined under French law and jurisprudence.\r\n\r\n&nbsp;\r\n\r\n<strong>ARTICLE 10 \u2013 COMPLAINTS <\/strong>\r\n\r\nWhen a User is dissatisfied with the processing of their request, they must first inform their usual point of contact so that the nature of the dissatisfaction is understood and solutions are sought.\r\n\r\nIn the event of a disagreement, a complaint shall be sent to the following address:\r\n\r\nMSH International\r\n\r\nService R\u00e9clamation \/ Complaints Department\r\n\r\n23 all\u00e9es de l\u2019Europe &#8211; 92 587 Clichy Cedex &#8211; France\r\n\r\n&nbsp;\r\n\r\nIf the User is still not satisfied with how their complaint is handled, they can then refer the case to the independent ombudsman whose contact details are as follows:\r\n\r\nLa M\u00e9diation de l\u2019Assurance\r\n\r\n<a href=\"http:\/\/www.mediation-assurance.org\/\">http:\/\/www.mediation-assurance.org<\/a>\r\nor\r\nLa M\u00e9diation de l\u2019Assurance\r\n\r\nTSA 50110\r\n\r\n75441 PARIS Cedex 09, France\r\n\r\n&nbsp;\r\n\r\nThe User also has the option of lodging a complaint on the online platform provided by the European Commission<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=FR\"> (Online Dispute Resolution | European Commission (europa.EU)<\/a> or contacting the competent supervisory authority, the French Prudential Supervision and Resolution Authority (ACPR) \u2013 4 place de Budapest \u2013 75436 Paris, France.\r\nUltimately, the User may take any legal actions.\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n<strong>ARTICLE 11 \u2013 GOVERNING LAW &#8211; COMPETENT JURISDICTION<\/strong>\r\n\r\nThese GTCU are governed by French law.\r\n\r\nAny dispute arising from the GTCU shall be under the jurisdiction of the French courts.\r\n\r\n&nbsp;\r\n\r\n<strong>ARTICLE 12 \u2013 SUPERVISORY AUTHORITY <\/strong>\r\n\r\nThe supervisory authority of MSH International is the French Prudential Supervision and Resolution Authority located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, France &#8211; <u>www.acpr.banque-france.fr<\/u>\r\n\r\n[\/vc_column_text][\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row full_width=&#8221;stretch_row_content&#8221; pix_particles_check=&#8221;&#8221; el_class=&#8221;header-classic nobg&#8221;][vc_column][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221; el_class=&#8221;mobilmmention width1090&#8243;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;mentiolegale&#8221;] MSH International, a simplified joint-stock company (Soci\u00e9t\u00e9 par Actions Simplifi\u00e9e) with a capital of \u20ac2,500,000 whose registered office is located at 39 rue Mstislav Rostropovitch &#8211; 75017 Paris, France, registered&#8230;","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"class_list":["post-14617","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/pages\/14617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/comments?post=14617"}],"version-history":[{"count":5,"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/pages\/14617\/revisions"}],"predecessor-version":[{"id":16314,"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/pages\/14617\/revisions\/16314"}],"wp:attachment":[{"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/media?parent=14617"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msh-intl.com\/en\/wp-json\/wp\/v2\/categories?post=14617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}