Rachel lives in Togo and has been with MSH since 2002. After routine surgery, she fell into a coma that lasted 2 months. Her hospitalization cost more than 200,000 euros - but it was all covered by MSH, without her having to get involved. Thanks to the reactivity of the team and their smooth handling of the situation, Rachel's family were able to avoid any extra stress - as was Rachel when she woke up.
Laure and Robert moved to Singapore in 2014 for work - but they ended up starting a family there too! She told MSH that she was pregnant and was amazed by all the support she got. First she received a practical guide on pregnancy (what to do at each stage, medical exams etc.) and then a member of the team called her to explain all her guarantees personally and advise her on the best place to give birth. The day her daughter was born, a gift pack arrived with a growth chart and a baby toy, with all good wishes from MSH. And now there's another one on the way...
Bill and his family are based in Brazil. Unhappy with his previous insurer, Bill switched to MSH in December 2015: "One of the best decisions I've made since I've been here", he says, "for the level of service and the breadth and quality of the network." Bill's insurance card is now recognized by the biggest and best hospitals in Sao Paulo. He even gets third-party payment for simple hospital tests without needing prior agreement: "MSH makes life easy", says Bill.
We listen carefully to your concerns and anticipate your all your needs
We're always on hand for you and your family across cultures and borders
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Got a question? We've got the answers!
What do I need to do for my health to leave with total peace of mind?
To leave in the best conditions, we recommend that you do a global health check before you go. Updated vaccinations and dental checks are priorities but it's worth having a full medical checkup and getting a medical certificate to practice all sports too (like scuba-diving, for example). Remember to leave your contact details and policy number of your private health insurance with a member of your family or a friend, along with an address and number where you can be reached.
What is the minimum policy period?
All policies remain in effect for a minimum of six months - expect the Start'Expat plan, which can be purchased for 1 month only.
What do I do if I have a question when I'm already abroad?
As soon as you become a member, you will receive a personal insurance ID card with all our contact details. You can reach our multinational team 24 hours a day, 7 days a week in 40 different languages or you can log into your member's area to file a claim, check your reimbursements or fill out a hospital precertification form within seconds.
Where can I find the names of qualified doctors, clinics and hospitals around the world?
As an MSH member, you will have access via your member's area to a global network of high level doctors and health facilities along with their contact details, languages spoken and key services, country by country or by specialty.