A prescription to be reimbursed, emergency surgery, a baby on the way? You can tell us anything! We are here for you, at any time of the day or night. Do you want to talk about it or do you prefer another channel to contact us? It’s up to you! Whatever you choose, you will always find someone to listen to you at MSH.
The MSH 24/7 service is available 24 hours a day, 7 days a week, 365 days a year. With MSH, you are never alone.
Advantages of the MSH 24/7 service
A human being behind the screen at all times
5 claims departments operating all over the world, to always be close to you
50 languages spoken by our teams to communicate easily and precisely with you
An “emergency” unit, permanently available, to assist you with whatever you need
Do you need a human being on the line?
Write to us
Access an all-in-one messaging service directly in your Member’s Area. This service allows you to contact our teams with any questions, from administrative procedures to reimbursement tracking. Find your chat history at any time. The MSH messaging service is the guarantee of talking to a human for a quality follow-up.
Each insured member has a dedicated claims department, with a specific telephone number to quickly reach our teams, with any questions and at any time. If you want to reach us, you just have to call the number provided in your personal area, and our teams will answer you!
You can contact us by e-mail if you have any questions or needs concerning your insurance plan. A temporary stay in a country not covered by MSH insurance, a specific situation to examine, etc. Do not hesitate to contact us, our teams will deal with your requests according to your needs and will keep you informed at each stage of the process.
For easy management of your healthcare day after day, MSH provides you with a dedicated Area available in 7 languages where you can find all the information about your plan and the services offered to you. You will also find practical information about your plan, precertification agreements, teleconsultations, etc. This is a dedicated Area, so that you are 100% independent!
In addition to your online Member’s Area, MSH has a mobile app! Get quick and easy access to all the services offered under your plan, at any time and anywhere: monitor your reimbursements, send supporting documents, geolocate nearby healthcare providers, etc. Everything at your fingertips and available in 7 languages!
A picture is worth a thousand words, and we know it. So to guide you in the best possible way and save you time, MSH regularly provides you with many tutorials. Claims, first login to your area, searches for healthcare providers, etc. Find your tutorials at any time in your Member’s Area or in your FAQ section!