Should you be dissatisfied in any way, we invite you to inform your usual contact person who is available to help you find a solution.
You can also send your complaint by mail: to Service réclamation (Complaint Department), 23, Allées de l’Europe, 92587 Clichy Cedex, France (or to the address of the Complaint department of your nearby claims department).
In all cases, we undertake to:
- acknowledge receipt of your complaint no later than 10 business days after it has been submitted;
- provide you with a positive or negative reply no later than 2 months after the complaint has been submitted or, failing that, to keep you up to date on how it is being handled.
If you still disagree with the reply or solution provided, you can contact the Insurance Ombudsman:
- by mail: LA MEDIATION DE L’ASSURANCE - TSA 50110 - 75441 PARIS CEDEX 09, France,
- online :
https://www.mediation-assurance.org (under "saisir le médiateur")
- by email:
le.mediateur@mediation-assurance.org